We are hiring Account Manager / Business Developer

Remote, full-time

Mozio is on a mission to make Travel Simple. Our vision is to simplify and enhance the travel experience for customers around the globe. We do this by providing a travel services marketplace built on innovative technology, a diverse network of coverage, and a relentless focus on delivering exceptional customer experiences at every stage of the journey. We're passionate about travel, tech innovation, and creating seamless journeys for travelers worldwide.

Requirements:

·         Experience: 3+ years in sales, account management, or related fields;

·         Fluent in English, additional languages a plus;

·         Proficiency in Excel and Google Sheets for data analysis and reporting.

·         Strong negotiation and contract management skills;

·         Excellent communication, presentation, and interpersonal skills;

·         Data-driven decision-making abilities and proficiency in data analysis tools.

Nice to Have:

·         Bachelor's degree in business, marketing, or a related field.

·         Experience in the transportation or tech industry.

·         SQL skills

Soft Skills / Cultural fit

·         Excellent communication and interpersonal skills.

·         Ability to work independently and as part of a team in a remote, fast-paced environment.

·         Strong problem-solving skills.

·         Results-oriented mindset.

·         Willingness to perform data entry tasks.

Responsibilities:

Provider Relationship Management:

·         Build and maintain strong, trust-based relationships with ground transportation providers;

·         Serve as the primary point of contact for provider inquiries, issues, and escalations;

·         Collaborate with providers to understand their needs, preferences, and challenges.

Contract Negotiation and Management:

·         Negotiate contracts and agreements with ground transportation providers;

·         Ensure compliance with contractual terms and performance metrics;

·         Regularly review and update agreements to align with changing business needs.

Performance Monitoring and Reporting:

·         Monitor provider performance, ensuring adherence to service level agreements (SLAs);

·         Generate and analyze performance reports, identifying areas for improvement;

·         Work closely with providers to address and resolve performance issues.

Provider Onboarding and Training:

Facilitate the onboarding process for new providers, ensuring they understand our technology and business requirements.

Cross-functional Collaboration:

·         Collaborate with internal teams, including operations, product development, and sales, to align provider relationships with business goals;

·         Act as a bridge between providers and our organization, conveying feedback and requests effectively.

What's in it for You?

·         Professional Growth: An organization dedicated to nurturing your growth and development alongside the company's expansion.

·         Location Freedom: A remote, home-based, full-time position.

·         Competitive Compensation: Salary in USD with a paid vacation policy.

·         Contractor Status: You'll be employed as a contractor, working full-time.

If you share our passion for reshaping urban transportation and sustainability, we invite you to apply and embark on this exciting journey with Mozio. Together, we're making a world of difference in how people experience and explore cities.