We are hiring Account Manager / Business Developer
Mozio is on a mission to make Travel Simple. Our vision is to simplify and enhance the travel experience for customers around the globe. We do this by providing a travel services marketplace built on innovative technology, a diverse network of coverage, and a relentless focus on delivering exceptional customer experiences at every stage of the journey. We're passionate about travel, tech innovation, and creating seamless journeys for travelers worldwide.
· Experience: 3+ years in sales, account management, or related fields;
· Fluent in English, additional languages a plus;
· Proficiency in Excel and Google Sheets for data analysis and reporting.
· Strong negotiation and contract management skills;
· Excellent communication, presentation, and interpersonal skills;
· Data-driven decision-making abilities and proficiency in data analysis tools.
Nice to Have:
· Bachelor's degree in business, marketing, or a related field.
· Experience in the transportation or tech industry.
· SQL skills
Soft Skills / Cultural fit
· Excellent communication and interpersonal skills.
· Ability to work independently and as part of a team in a remote, fast-paced environment.
· Strong problem-solving skills.
· Results-oriented mindset.
· Willingness to perform data entry tasks.
Provider Relationship Management:
· Build and maintain strong, trust-based relationships with ground transportation providers;
· Serve as the primary point of contact for provider inquiries, issues, and escalations;
· Collaborate with providers to understand their needs, preferences, and challenges.
Contract Negotiation and Management:
· Negotiate contracts and agreements with ground transportation providers;
· Ensure compliance with contractual terms and performance metrics;
· Regularly review and update agreements to align with changing business needs.
Performance Monitoring and Reporting:
· Monitor provider performance, ensuring adherence to service level agreements (SLAs);
· Generate and analyze performance reports, identifying areas for improvement;
· Work closely with providers to address and resolve performance issues.
Provider Onboarding and Training:
Facilitate the onboarding process for new providers, ensuring they understand our technology and business requirements.
· Collaborate with internal teams, including operations, product development, and sales, to align provider relationships with business goals;
· Act as a bridge between providers and our organization, conveying feedback and requests effectively.
What's in it for You?
· Professional Growth: An organization dedicated to nurturing your growth and development alongside the company's expansion.
· Location Freedom: A remote, home-based, full-time position.
· Competitive Compensation: Salary in USD with a paid vacation policy.
· Contractor Status: You'll be employed as a contractor, working full-time.
If you share our passion for reshaping urban transportation and sustainability, we invite you to apply and embark on this exciting journey with Mozio. Together, we're making a world of difference in how people experience and explore cities.