Smart Tourism Mexico

pickup fron the airport was good, they were there waiting when we arrived. everyone was friendly. however, even though this company advertises that they track your flight for delays, they do not. so when my return flight was delayed for 3 hours, they did not change pickup time nor did they respond to requests to change pickup time or come back later. So needless to say, they did not drive us to the airport and no compensation was provided even though they did not provide the service for which we paid. (which is way overpriced)

They were not coming correct time. It was 1.5 hours earlier!!! Too bad experience :(

rien à redire sur le trajet. un peu difficile à trouver à l'arrivee à l'aeroport

Hello, It didnt go so well for us... they forgot to pick us up from the hotel to take us to the airport ... we wanted to call taxi already. I called 1800 # and asked them wheres our ride ? they put me on the hold , and as i was waiting for 15 mins, somebody showed up and gave us ride to the airport ... they didnt explain what happened, didn't apologize to us nothing .... From all this stress one of the family member forgot her backpack at the lobby, good thing she noticed it early and asked driver to go back to hotel to get it , her backpack was sitting there .. It was Very stressful for us, hopefully it wont happen to anybody like that.... :(

Great ride Noé! Lovely chatting. I booked the car for 10.30pm and arrived 20 mins earlier and he was already there, super smooth and super comfortable

le service , le temps propre

They didn't go to pick up me.