We are hiring Customer Success Expert
Become a part of a growing team and lead it to infinity and beyond
Mozio is a thriving San Francisco-based company with a diverse team of approximately 50 talented professionals spread across the globe. Our mission is to revolutionize urban transportation and make sustainable travel more accessible and efficient. Through our cutting-edge search and booking engine for Ground Transportation, we empower companies, travelers, and urban dwellers to navigate cities using the most economical and eco-friendly options.
A CS Expert’s main task is to build lasting relationships between Mozio and its customers and make sure their expectations are met and exceeded.
Their duties and responsibilities include managing incoming calls, emails, and chat messages from Customers, Service Providers, and Partners.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Excellent communication skills in English AND 2nd language (French OR Spanish) at an Upper intermediate (B2) level or above
- At least 2 years of experience in customer support
- A third language (Spanish, Italian, German, Chinese, or Portuguese) is a plus!
What's in it for you?
We're a growing company that's all about supporting our team and helping them reach their full potential. Plus, we've got plenty of career opportunities to offer as we grow.
But that's not all - this job is 100% remote, which means you can work from your cozy home or anywhere else in the world you want! That's right, you can travel the globe and work at the same time. And, we're offering a sweet compensation package with a salary in USD and paid vacations.
Here are the details:
- The job is full-time, 5 days a week (weekdays and/or weekends) for 8 hours a day.
- You'll be employed as a contractor, so you'll have all the flexibility you need.
Technical Requirements for this role:
Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:
✓ Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc)
✓ Smartphone updated enough to support current mobile versions of the most used applications (Google Suite, Slack, etc)
✓ High-speed wifi connection
✓ Backup computer
✓ Backup internet connection. In case your connection is down, you need to find an alternative place or connection to continue with your work